关爱理念

1.Skoda employees conduct them selves in a "personaland authentic" manner.

We treatevery customer in everytype of situation in a friendly and personal manner and always give him or her the feeling of being a welcome guest.

斯柯达员工以“个性化的和诚恳的”的方式做事。我们针对不同的顾客提供不同方式的友好对待,总是让他/她感觉自己是个受欢迎的客人。

2.Skoda employees are "thoughtful".

We can listen to the customers and we can place ourselves in his or her situation.We can understand his or her view of the situation and react in an emotionally appropriate manner.

斯柯达员工很体贴人。

我们倾听顾客说话,换位思考。我们理解顾客的处境,用有感情的适当方式作出反应。

3.Skoda employees are "fair".

We are honest to the customers and always find a solution, with which both the customer and the dealership emerge as winners and which is of advantage for both sides.

斯柯达员工以公平的方式处理事情。我们真诚对待顾客,总能找到对顾客和经销商双方都有的双赢解决方案。

4.Skoda employees are "helpful".

We make the customer`s problem our own problem and always offer him or her a satisfactory solution which is in his or her best interests.

斯柯达员工乐于助人。顾客的困难就是我们自己的困难。我们总是提供满意的解决方案,而这个方案能代表顾客最好的利益。

5.Skoda employees are "extraordinary".

We offer our customers a service which goes beyond "normal" standards,together with small gestures of friendship,which he or her purchase or service experience one which is extraordinary in nature.

斯柯达员工与众不同。

我们给顾客提供这样的服务:超过“正常的”标准,同时伴有友好的微妙身体语言。这些都超出了顾客的期望,使他们的购物体验或服务体验觉得特别但又自然。

6.Skoda employees have a "positive basic attitude".

We start each day with a positive feeling of fulfilling an excellent performance for an extraordinary organization.

斯柯达员工有着“积极向上的态度”。我们每天从持有“为着一家不寻常的组织从事卓越的事业”这一积极的态度开始。

7.Skoda employees "make decisions".

We always make competent,rapid and confident decisions in the presence of the customer.

斯柯达员工有能力在顾客面前作出适当的、快速的和有把握的决定。